Managers who like to be in control have a predictable reaction to their organization grappling with a change which creates chaos -- they want it to stop. When? Now, right now. What happens if management decides to short-circuit chaos with a magical solution? What happens if management accepts chaos as a necessary but uncomfortable period of the … [Read more...]
Go Dark Loudly
The answer is "X has gone dark". The question is "What frustrates me?" I don't like feeling frustrated. As a member a geographic team, I communicate with my teammates by either email or phone. Sometimes teammates go dark—they completely stop communicating. Paul went dark recently. Attempts to contact him by email received no reply, … [Read more...]
The Satir Change Model
Improvement is always possible. This conviction is the heart of the transformation system developed by family therapist Virginia Satir. Her system helps people improve their lives by transforming the way they see and express themselves. An element of the Satir System is a five-stage change model (see Figure 1) that describes the effects each stage … [Read more...]