Steven M Smith

Accelerating Team Productivity

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© 2025 Steven M Smith

Gandhi and Change Agents

August 14, 2009 by Steven M. Smith 2 Comments

Mahatma Gandhi epitomizes the effective change agent. In my opinion, he was not only the Twentieth Century's greatest change agent but also its greatest leader. Are you looking for change agents in your organization? Let's explore desirable qualities for change agents exemplified by Gandhi. He believed in the Hindu religion, which, from what … [Read more...]

© 2025 Steven M Smith, All Rights Reserved

Segment Your Audience

August 3, 2009 by Steven M. Smith Leave a Comment

Tips for managers who speak to large audiences about change. 1. Know your audience The members of your audience aren't like you. They don't think like you. They don't act like you. They are a mix of people who have different roles. They like to know that you are aware of them and their role so amplify your message by speaking directly to … [Read more...]

© 2025 Steven M Smith, All Rights Reserved

Appeal with Emotion, Confirm with Logic

July 30, 2009 by Steven M. Smith 1 Comment

A friend shook me up yesterday when he asked me, "Do you appeal to potential customers using emotion or logic?" I wanted to say both. But @#$!, the true answer was logic. Logic is a good thing. But when people make decisions, emotion trumps logic. What makes the heart pump faster for organizational decision makers? Three compulsions … [Read more...]

© 2025 Steven M Smith, All Rights Reserved

The Target Law

July 20, 2009 by Steven M. Smith 1 Comment

Have you ever had trouble finding something and needed assistance? I have. Let me share a discovery about finding things that I made last week. I was shopping at Target* for some last minute items before taking an eleven mile hike to an alpine lake. I needed Ibuprofen and a Cliff Bar. I was able to locate the Ibuprofen quickly. It was in the … [Read more...]

© 2025 Steven M Smith, All Rights Reserved

Manager is Junior Engineering

July 17, 2009 by Steven M. Smith 3 Comments

My friend Mitch was telling me this morning more about how his company was losing hundreds of millions of dollars because they couldn't execute their plans (see my earlier post Key Person Won't Participate). He mentioned that he had a one-on-one meeting with his manager to discuss how his work would drastically alter one-third of their business … [Read more...]

© 2025 Steven M Smith, All Rights Reserved

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