All work requires energy. Middle-managers who divert all energy to new actions fall into a common trap: They fail to reenergize existing actions, which may kill the success of new actions. Middle management success depends on fueling both new and existing actions. How can appreciative feedback help you discover existing, effective actions and … [Read more...]
Rethinking Employee Rewards 3 of 3
My first post on rewarding employees explored the importance of providing a reward that is meaningful to the recipient. My second post explored the purpose of rewards, the timing of rewards, and my thoughts about rewarding all the members of a team rather than a few individual members of the team. In this final post on rewards, I explore answers … [Read more...]
Rethinking Employee Rewards 2 of 3
In my first entry on employee rewards, I emphasized the importance of knowing the recipient well enough to reward them with something that is meaningful to them. But there is more to effective reward programs than providing a meaningful award. Let's take a step back and explore answers to the questions: What is the purpose of a reward program? … [Read more...]
Rethinking Employee Rewards, Part 1
I surveyed ten of my colleagues from different high-tech companies about the state of employee rewards programs at their company. One colleague told me about the outstanding reward programs where he works. The other nine colleagues told me something much different. Their feedback is easily summarized as follows: "Our reward programs are … [Read more...]
What Haven’t You Told Me?
What vital element of business communication is the most forgotten? Discovering what hasn't been said. Marianne, Jamshid, Johanna, and Dave are participants in a project retrospective for the CRM system. Lan, the retrospective leader, asks the group to brainstorm the question, "What problems did you experience working with your clients … [Read more...]
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