Steven M Smith

Accelerating Team Productivity

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© 2026 Steven M Smith

Change: Knowing When, Knowing How

December 19, 2009 by Steven M. Smith Leave a Comment

Workshop Kurt Lewin said, "There is nothing so practical as a good theory." A gift from pioneering family therapist Virginia Satir is a good theory about how people process change. The Satir Change Model describes the: five major stages of a change; transition between stages; effects each stage has on feelings, thinking, performance, and … [Read more...]

© 2026 Steven M Smith, All Rights Reserved

Obie Fernandez’s Experience

December 18, 2009 by Steven M. Smith 2 Comments

Check out the blog post, What does Quality mean to you?, Obie Fernandez, CEO of Hashrocket, wrote after participating in a workshop I led for his organization. The workshop was full of energy and fun. I hope to show portions of the video they shot of the event. Working with Obie and Hashrocket was pure delight. Obie is a first-class thinker … [Read more...]

© 2026 Steven M Smith, All Rights Reserved

Why Experiential Workshops?

December 14, 2009 by Steven M. Smith 2 Comments

I lead experiential workshops. Why? You will learn more from an experience than a lecture. And the learning will stick. Experiential means you participate in simulations rather than sit in a dark room watching a slide show and listening to a lecture. A simulation speeds up time: Six minutes participating in a simulation may trigger you to have … [Read more...]

© 2026 Steven M Smith, All Rights Reserved

Selling Your Ideas to Management

December 7, 2009 by Steven M. Smith 3 Comments

DAVID: Ruth, I think we should buy the ABC software to track trouble tickets and issues. RUTH: There is no budget for that. DAVID: But it takes me days to put together the information you want about the state of the product. And without an automated collection mechanism, I think many problems aren't being reported. RUTH: Provide the best … [Read more...]

© 2026 Steven M Smith, All Rights Reserved

Temperature Reading

December 7, 2009 by Steven M. Smith 9 Comments

Virginia Satir developed this method for discovering a group's temperature -- what we in technology often call the system's state. A facilitator leads the discovery. He or she keeps the group focused on each agenda item; works with the group members to help them communicate information congruently; and publicly displays each contribution so the … [Read more...]

© 2026 Steven M Smith, All Rights Reserved

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