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Elements of Effective Communication

If you want to be a more effective communicator, keep your conversations focused on these three elements – HERE NOW US Conversations containing the opposites of the above elements – THERE THEN THEM – will lead to ineffective communication. For instance in a meeting of managers, Ineffective: “They (the testers) didn’t test the application properly [...]

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Word Choices — We — Part 2

In my first entry about the word "we," I argued using the words "We decided to…" often create ambiguity. I suggested asking yourself several questions to reduce ambiguity either when you hear those words or when you are about to say them. In this entry, I will lay out the case for when using the [...]

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