If you want to be a more effective communicator, keep your conversations focused on these three elements -- HERE NOW US Conversations containing the opposites of the above elements -- THERE THEN THEM -- will lead to ineffective communication. For instance in a meeting of managers, Ineffective: "They (the testers) didn't test the … [Read more...]
Word Choices — We — Part 2
In my first entry about the word "we," I argued using the words "We decided to..." often create ambiguity. I suggested asking yourself several questions to reduce ambiguity either when you hear those words or when you are about to say them. In this entry, I will lay out the case for when using the words "We decided … [Read more...]