status quo

Gandhi and Change Agents

Mahatma Gandhi epitomizes the effective change agent. In my opinion, he was not only the Twentieth Century’s greatest change agent but also its greatest leader. Are you looking for change agents in your organization? Let’s explore desirable qualities for change agents exemplified by Gandhi. He believed in the Hindu religion, which, from what I understand, […]

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The Art of the Discovery Interview

“What?” raced through Janet’s head as she read the email. “Now that’s a surprise.” The message was from Jack Johnson, vice president of development. It said she would receive a meeting request from Rajan Alak, an outside consultant, to interview her about the problems with the new system. The message went on to say the […]

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We Know Best

“We know better than they do about what’s needed.” Whenever you hear an influential member of your team utter those words, fasten your safety belt. The team is nearing the Twilight Zone. The person saying, “We know better than they do about what’s needed,” is referring to the customer. When decision-makers say “We don’t have […]

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An Impact of Corporate Culture

Project Managers from ABC and XYZ, which are located on the opposite side of the same street, differ in how they report project status: The PMs from ABC are forthright with their sponsors, and the PMs from XYZ are evasive. Why do the PMs at ABC and XYZ have opposite approaches to reporting status? Their […]

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Types of Meetings

There are different types of meetings. Each type requires a different structures and supports a different number of participants. For instance, a status (feedforward) meeting has no limit to the number of participants while a decision-making meeting produces results faster with a small number of participants. If you want to help your teams have more […]

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Reenergize Action with Appreciative Feedback

All work requires energy. Middle-managers who divert all energy to new actions fall into a common trap: They fail to reenergize existing actions, which may kill the success of new actions. Middle management success depends on fueling both new and existing actions. How can appreciative feedback help you discover existing, effective actions and preserve them? […]

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Waiting For People Who Arrive Late

What does it say about the participants of a weekly meeting when the meeting consistently starts 5-10 minutes behind schedule? Answer, the participants are cooperating with each other to start late. Starting late is the status quo. Let’s explore: Are you cooperating with the participants of your meetings to start late? How do you feel […]

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The Satir Change Model

Every organization must deal with change. Virginia Satir, a pioneering family therapist, created a change model to help families process change. Her model fits organizations equally well. This article explains Satir’s model and offers insights into how to more effectively manage the change process.

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