problem

Exploring Requirements Podcast

Last year, my colleague Esther Derby interviewed me about leading requirements workshops for an Amplifying Your Effectiveness (AYE) Conference Podcast. Esther probed me about my favorite questions to ask workshop participants. I answered: What are elements of the problem? Why (is solving this element important)? What will happen if you don’t solve this element? To [...]

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What Haven’t You Told Me?

What vital element of business communication is the most forgotten? Discovering what hasn’t been said. Marianne, Jamshid, Johanna, and Dave are participants in a project retrospective for the CRM system. Lan, the retrospective leader, asks the group to brainstorm the question, “What problems did you experience working with your clients during the project.” Rather than [...]

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