planning

The Art of the Discovery Interview

“What?” raced through Janet’s head as she read the email. “Now that’s a surprise.” The message was from Jack Johnson, vice president of development. It said she would receive a meeting request from Rajan Alak, an outside consultant, to interview her about the problems with the new system. The message went on to say the [...]

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Unintentional Lesson

Ever had one of your buttons pushed? During a terrific session at the AYE Conference entitled Software by the Numbers, I discovered a new button of mine. Let’s call it the “Planning” button. The objective of the session was to explore the pitfalls of objectively trying to measure creative work. After giving general instructions to [...]

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