DAVID: Ruth, I think we should buy the ABC software to track trouble tickets and issues. RUTH: There is no budget for that. DAVID: But it takes me days to put together the information you want about the state of the product. And without an automated collection mechanism, I think many problems aren't being reported. RUTH: Provide the best … [Read more...]
Full Time Pay for Half Time Work?
Albert, without fail, has exceeded all of his production objectives for the past five years. He is a top performer who produces high-quality results. Colleagues like him. Clients adore him. But Albert never works more than 20 hours per week. That's less than one-half the amount of time his colleague's work. Albert receives a compensation package … [Read more...]
People Act Like Themselves
When you interview for your next job, I recommend analyzing how people treated you during the hiring process. Why? The treatment you receive will mirror the treatment you will receive on the job. For instance, analyze the responsiveness of the people involved in your hiring process. If people were responsive to scheduling appointments and … [Read more...]
Elements of Effective Management
I am fortunate to have worked on a team led by Anne Cawley early in my career. Experience working with her enabled me to know, rather than speculate, about the power of an effective manager. What elements of her management style made her effective? Congruence: She conversed with members of her team as equals rather than … [Read more...]
Actions to Take for a New Teammate
What actions are available to you and every other member of your team to help a new teammate become a productive member of the team? Move over. Give them space to operate. Encourage their participation. Provide advice when asked. Refrain from providing advice when not asked. If you can't take these action, then it's time to review your … [Read more...]