Do some members of your team make agreements during meetings but fail to support them afterwards? If this behavior is happening, I suspect your team is using an obscure process to make decisions. Identifying Obscure Process An obscure decision making process is easy to identify. Ask each member to create a map of the process used to make team … [Read more...]
Word Choices — We — Part 2
In my first entry about the word "we," I argued using the words "We decided to..." often create ambiguity. I suggested asking yourself several questions to reduce ambiguity either when you hear those words or when you are about to say them. In this entry, I will lay out the case for when using the words "We decided … [Read more...]