Tips for managers who speak to large audiences about change. 1. Know your audience The members of your audience aren't like you. They don't think like you. They don't act like you. They are a mix of people who have different roles. They like to know that you are aware of them and their role so amplify your message by speaking directly to … [Read more...]
People versus Process Orientation
People have passionately argued about whether people are more important than process or process is more important than people. Tune in; for instance, a colleague writes passionately about the triumph of people over process. Another colleague writes passionately about the importance of heroes. A pundit writes passionately about how great systems … [Read more...]
Waiting for Management to Set Direction
Several of my friends who work for the same large organization tell me they are bored with their job. I hear about them waiting for management to complete the process of setting a new direction for the organization. What opportunities are available to employees when management is in the process of setting a new direction? 1. Offer to help … [Read more...]
Saying No
One week before the application you have been working on is to be delivered, your client asks you to make a small change to a drop down menu. He knows there isn't time to process the change through change management so he asks you to bypass it. You try to reason with him that a last minute change is a bad idea. But he insists the change is … [Read more...]
Actions to Take for a New Teammate
What actions are available to you and every other member of your team to help a new teammate become a productive member of the team? Move over. Give them space to operate. Encourage their participation. Provide advice when asked. Refrain from providing advice when not asked. If you can't take these action, then it's time to review your … [Read more...]