Articles

Safety Check

You have heard repeatedly that an agenda is a vital ingredient to a successful meeting. But little is ever heard about safety in meetings—the environmental variable that determines whether people participate or merely observe. How do you measure safety? What actions are available to leaders for creating a safe meeting environment? First published in the […]

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Clarify the Story

Talking to upper management about information technology resource consumption can be a tricky proposition. Resource consumption is complicated but upper management demands a simple story that makes business sense to them. This article explains how an effective manager of a storage management group frames the conversation.

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Don’t Tell Doreen

Jarrett, Doreen and I were on the verge of a closing a big sale. We had crafted the Statement of Work (SOW) for two weeks and had finally reached the point where it satisfied both the customer’s desires and the needs of our company. But at the last second, before the document was sent to […]

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Looking Back, Looking Forward

Have you every compared your skills to another person? How about upping the comparison by comparing yourself to an earlier version of yourself? In this article, I compare my skills today with my skills 20 years earlier. First published by Software Testing and Quality Magazine Volume 2 Issue 2 March/April 2000. <> I’m forty-five, with […]

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The Satir Change Model

Every organization must deal with change. Virginia Satir, a pioneering family therapist, created a change model to help families process change. Her model fits organizations equally well. This article explains Satir’s model and offers insights into how to more effectively manage the change process.

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